The European low-cost carrier says Momondo is displaying its fares and then linking to online travel agencies such as Opodo, which it is in dispute with over screenscraping and alleged false advertising.
Travel search site Momondo (part of the Momondo Group which also includes the Cheapflights brand) was one of a number of sites – along with Skyscanner and Dohop – that was given a non-exclusive license to display Ryanair’s tickets for price comparison purposes.
Showing Ryanair’s fares from Opodo as well as those direct from the airline has led to it ripping up the agreement.
Momondo is still showing fares from Ryanair and prices from OTAs, including Opodo.
The airline claims brands such as Opodo, alongside its sister site eDreams, “cause problems for Ryanair customers and/or fail/refuse to pass on vital information to both customer and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details”.
The Momondo angle is the latest saga in a long line of problems that Ryanair says it has faced with so-called screenscaper sites, most notably eDreams which it is trying to face down in the Irish courts alongside Google.
Ryanair has also named US-based OTA CheapOAir as another brand that it is annoyed with over what it claims is screenscraping and misrepresentation.
An official for the airline says:
“It’s important to note that Ryanair has no commercial agreement whatsover with Opodo or CheapOair, who continue to engage in unauthorised screenscraping and sell on Ryanair’s low fares.
“We again urge customers to book directly on the Ryanair.com website.”
Momondo Group has not responded to a request for comment.
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