Former United CEO Calls Passenger “Immature” For Refusing to Deplane

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United has had a few rough days in the media. First two teen girls were barred from boarding the plane because they wore “form-fitting” leggings. Now news of a passenger being dragged from a United flight this past Sunday has been making the rounds.

If you haven’t heard the story, it went like this: the United flight was overbooked. There weren’t enough volunteers, so the computer selected four passengers to be removed from the flight at random.

When this passenger refused to de-plane, he was removed by force. The video of him being dragged off of the plane went viral over the weekend.

In response, former United Airlines parent United Continental Holdings’ Chief Executive Gordon Bethune gave an interview to CNBC in which he commented:

“…denied boarding is usually handled with a whole lot more maturity. [United] tries to do a professional job, but not everybody on the plane is professional. This immature reaction disturbs us all.”

What do you think should have been done differently to avoid this outcome?

Read more about the incident and the CEO’s response here.

FTG Staff

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FTG Review Reward Breakdown Points Breakdown
  • Earn 50,000 bonus points when you spend $4,000 on purchases in the first 3 months from account opening. That’s $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Named Best Credit Card for Flexible Travel Redemption – Kiplinger’s Personal Finance, July 2016
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
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  • 1:1 point transfer to leading airline and hotel loyalty programs
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