My niece ordered this for her son, who has some mental challenges, through me. It was listed on the purchase page as Amazon Prime. When it went into my cart, the Prime wasn’t there. I called Amazon and the person I talked to was sympathetic but said there wasn’t much that could be done. I called the company to see what the shipping costs would be to ensure that it would arrive by Halloween as I didn’t want my grand nephew to be disappointed, and it was almost $19! I called Amazon again and the second man I talked to immediately looked at the page, saw the Prime symbol for himself, and said I should purchase the item with the $18 plus shipping cost, and he would reimburse me with an Amazon credit certificate for that amount would. A long way around but the end result was great.
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